Problems in JIS card production

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Řádka 4: Řádka 4:
 
Dear user,
 
Dear user,
  
On this page, you will find a detailed explanation of situations which prevent the production of your card  
+
on this webpage you will find a detailed explanation of the reasons preventing the issuance of your JIS card.
  
==Nestandardní fotografie / A nonstandard photograph==
+
==Nestandardní fotografie / Non-standard photo==
The photograph does not meet the requirements of a passport photograph.<br />
+
Your photo does not meet the required standards for ID photos. <br />
  
 
'''Common mistakes:'''<br />
 
'''Common mistakes:'''<br />
  
shadows occurring behind the head, shadows in the face, multicolour background, incorrect format proportions, incorrect position of the applicant, shoulders not visible, etc.<br />
+
Shadow in the background, a shadow on the face, multicoloured background, wrong aspect ratio, incorrect position of the applicant, missing shoulders, etc.<br />
  
 
'''HOW TO PROCEED:'''<br />
 
'''HOW TO PROCEED:'''<br />
You can submit a photograph complying with the standards of a passport photograph by the following means:
+
Your photo which meets  the standards for ID photos can be delivered to our office by:  
* e-mail the electronic version of the photo to operator@service.zcu.cz. Your personal identification number must be contained in the e-mail.
+
* sending the photo and your birth certificate number to the following email address: operator@service.zcu.cz.
 
<br><br>
 
<br><br>
  
 
{| class="tabulka"  
 
{| class="tabulka"  
 
|-
 
|-
Uneven background|| Uneven background  
+
Inconsistent background|| Inconsistent background  
 
|-
 
|-
 
|| [[Soubor:Jis_spatna3.png|center|250px]] ||  [[Soubor:Jis_spatna2.png|center|250px]]   
 
|| [[Soubor:Jis_spatna3.png|center|250px]] ||  [[Soubor:Jis_spatna2.png|center|250px]]   
Řádka 27: Řádka 27:
 
{| class="tabulka"  
 
{| class="tabulka"  
 
|-
 
|-
! Low-quality cut || Dark background
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! Incorrect crop || Dark background
  
 
|-
 
|-
Řádka 35: Řádka 35:
 
|}
 
|}
  
==  Nekvalitní fotografie/A low-quality photograph ==
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==  Nekvalitní fotografie/Poor-quality photo ==
  
The photograph meets the main requirements of a passport photograph, but the quality is poor. <br />
+
Your photo meets the ID photo standards but has poor quality. <br />
  
 
'''Common mistakes:'''<br />
 
'''Common mistakes:'''<br />
  
Small photo size, low resolution, damaged photo, damaged by adhesive tape.
+
Small-size photo, low resolution, the photo is damaged or covered, etc.
  
 
<br />'''HOW TO PROCEED:'''<br />
 
<br />'''HOW TO PROCEED:'''<br />
  
You can deliver a photograph which has met the standards of a passport photograph by the following means.
+
Your photo which meets  the standards for ID photos can be delivered to our office by:
* e-mail the electronic version of the photo to operator@service.zcu.cz. Remember to write down the personal identification number in the e-mail.
+
* sending the photo and your birth certificate number to the following email address: operator@service.zcu.cz.
  
 
{| class="tabulka"  
 
{| class="tabulka"  
 
|-
 
|-
! Unfocused photo  ||Low resolution|| Noise
+
! Blurred photo  ||Low resolution|| Noise
 
|-
 
|-
 
||[[Soubor:Jis_spatna1.png|center|250px]] ||  [[Soubor:Jis_spatna5.png|center|250px]] || [[Soubor:Jis_spatna6.png|center|250px]]   
 
||[[Soubor:Jis_spatna1.png|center|250px]] ||  [[Soubor:Jis_spatna5.png|center|250px]] || [[Soubor:Jis_spatna6.png|center|250px]]   
Řádka 57: Řádka 57:
  
 
 
== Nesouhlasí titul s IS/STAG / The academic degree does not correspond with IS/STAG==
+
== Nesouhlasí titul s IS/STAG / Your degree does not correspond to the information in the study administration and information system IS/STAG==
 
   
 
   
The academic degree on the JIS card application does not correspond to the academic degree in the information about your study in IS/STAG.
+
Your degree stated in the application for the issuance of the JIS card does not correspond to the degree specified in the administration and information system IS/STAG.
 +
 
 
<br />'''HOW TO PROCEED:'''  <br>
 
<br />'''HOW TO PROCEED:'''  <br>
If you '''insist''' on the academic degree, please contact your study department to include the academic degree in in the information about your study.  
+
If you '''insist''' the degree designation is correct, contact the Office for Academic Studies.
If you '''do not insist''' on the academic degree, please contact [[:Kategorie:HelpDesk|HelpDesk CIV]] to enable you to get the JIS card produced without the academic degree.  
+
If you '''do not insist''' on a particular degree, contact [[:Kategorie:HelpDesk|HelpDesk CIV]] to issue your JIS card without the degree.
  
==Nesouhlasí jméno s IS/STAG / The name does not correspond with IS/STAG==
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==Nesouhlasí jméno s IS/STAG / Your name does not correspond to the name stated in the study administration and information system IS/STAG==
The name on the JIS card application does not correspond to the title in the information about your study in IS/STAG.
+
Your name stated in the application for the issuance of the JIS Card does not correspond to the name specified in the study administration and information system IS/STAG.
 
<br />'''HOW TO PROCEED:'''  <br>
 
<br />'''HOW TO PROCEED:'''  <br>
To solve the problem, contact [[:Kategorie:HelpDesk|HelpDesk CIV]].
+
To solve this problem, please contact [[:Kategorie:HelpDesk|HelpDesk CIV]].
  
==Nesouhlasí titul s INISem / The academic degree does not correspond with INIS==
+
==Nesouhlasí titul s INISem / Your degree does not correspond to INIS ==
The title on JIS card application does not correspond with the title in HR office.
+
Your degree does not correspond to INIS.
 
<br />'''HOW TO PROCEED:'''  <br>
 
<br />'''HOW TO PROCEED:'''  <br>
If you insist on the particular academic degree, please contact your study department to include the academic degree in the information about your study.  
+
If you insist the degree designation is correct, contact the human resources department.
If you do not insist on the particular academic degree, please contact [[:Kategorie:HelpDesk|HelpDesk CIV]] to enable you to get the JIS card produced without the academic degree.  
+
If you do not insist on a particular degree, contact [[:Kategorie:HelpDesk|HelpDesk CIV]] to issue your JIS card without the degree.  
  
==Nesouhlasí druh karty s typem studia / The type of JIS card does not correspond with the form of study==
+
==Nesouhlasí druh karty s typem studia / The type of your JIS card does not correspond to the form of your study==
The type of JIS card that does not correspond with the form of study was chosen on the application form.  
+
The application for the issuance of your JIS Card states an incorrect form of study.  
 
<br />'''HOW TO PROCEED:'''  <br>
 
<br />'''HOW TO PROCEED:'''  <br>
Apply for a new JIS card on jis.zcu.cz. If you have any questions, please contact [[:Kategorie:HelpDesk|HelpDesk CIV]].
+
Submit a new application on the website  jis.zcu.cz. If you have further questions, please contact [[:Kategorie:HelpDesk|HelpDesk CIV]].
  
==Chybí fotografie / A photograph is missing==
+
==Chybí fotografie / Missing photo==
A photo is missing on the application form: it was not saved while the electronic form was uploading or it was poorly attached to the JIS card paper application form.
+
Your application does not include your photo. Either you forgot to attach it to the application email, or it was poorly connected to the paper application.
 
<br />'''HOW TO PROCEED:'''  <br>
 
<br />'''HOW TO PROCEED:'''  <br>
You can deliver a photograph which has met the standards of a passport photograph by the following means:
+
Your photo which meets  the standards for ID photos can be delivered to our office by:  
*e-mail the electronic version of a photo to operator@service.zcu.cz. Remember to write down the personal identification number in the e-mail.
+
*sending the photo and your birth certificate number to the following email address: operator@service.zcu.cz.
  
==Jiná karta v oběhu / Another card already in use==
+
==Jiná karta v oběhu / Another card in use==
A student submitted another JIS card application form, despite the fact that the he/she is already using one.  
+
The user submitted an application for the issuance of a JIS Card, but he/she already has one.
 
<br />'''HOW TO PROCEED:'''  <br>
 
<br />'''HOW TO PROCEED:'''  <br>
 
Please contact [[:Kategorie:HelpDesk|HelpDesk CIV]].
 
Please contact [[:Kategorie:HelpDesk|HelpDesk CIV]].
==Nesouhlasí platba s typem karty / The payment does not correspond with the type of card==
+
==Nesouhlasí platba s typem karty / The payment for the issuance of a JIS card does not correspond to its type==
You have probably paid the wrong amount of money for your JIS card. Please contact [[:Kategorie:HelpDesk|HelpDesk CIV]] to agree on how to proceed in this situation.
+
YIf you paid an incorrect fee for the issuance of your JIS Card, please contact [[:Kategorie:HelpDesk|HelpDesk CIV]].

Aktuální verze z 11:52, 6 listopad 2019

English version
Czech version
Z5.png

Dear user,

on this webpage you will find a detailed explanation of the reasons preventing the issuance of your JIS card.

Obsah

[editovat] Nestandardní fotografie / Non-standard photo

Your photo does not meet the required standards for ID photos.

Common mistakes:

Shadow in the background, a shadow on the face, multicoloured background, wrong aspect ratio, incorrect position of the applicant, missing shoulders, etc.

HOW TO PROCEED:
Your photo which meets the standards for ID photos can be delivered to our office by:

  • sending the photo and your birth certificate number to the following email address: operator@service.zcu.cz.



Inconsistent background Inconsistent background
Jis spatna3.png
Jis spatna2.png
Incorrect crop Dark background
Jis spatna4.png
Jis spatna7.png

[editovat] Nekvalitní fotografie/Poor-quality photo

Your photo meets the ID photo standards but has poor quality.

Common mistakes:

Small-size photo, low resolution, the photo is damaged or covered, etc.


HOW TO PROCEED:

Your photo which meets the standards for ID photos can be delivered to our office by:

  • sending the photo and your birth certificate number to the following email address: operator@service.zcu.cz.
Blurred photo Low resolution Noise
Jis spatna1.png
Jis spatna5.png
Jis spatna6.png


[editovat] Nesouhlasí titul s IS/STAG / Your degree does not correspond to the information in the study administration and information system IS/STAG

Your degree stated in the application for the issuance of the JIS card does not correspond to the degree specified in the administration and information system IS/STAG.


HOW TO PROCEED:
If you insist the degree designation is correct, contact the Office for Academic Studies. If you do not insist on a particular degree, contact HelpDesk CIV to issue your JIS card without the degree.

[editovat] Nesouhlasí jméno s IS/STAG / Your name does not correspond to the name stated in the study administration and information system IS/STAG

Your name stated in the application for the issuance of the JIS Card does not correspond to the name specified in the study administration and information system IS/STAG.
HOW TO PROCEED:
To solve this problem, please contact HelpDesk CIV.

[editovat] Nesouhlasí titul s INISem / Your degree does not correspond to INIS

Your degree does not correspond to INIS.
HOW TO PROCEED:
If you insist the degree designation is correct, contact the human resources department. If you do not insist on a particular degree, contact HelpDesk CIV to issue your JIS card without the degree.

[editovat] Nesouhlasí druh karty s typem studia / The type of your JIS card does not correspond to the form of your study

The application for the issuance of your JIS Card states an incorrect form of study.
HOW TO PROCEED:
Submit a new application on the website jis.zcu.cz. If you have further questions, please contact HelpDesk CIV.

[editovat] Chybí fotografie / Missing photo

Your application does not include your photo. Either you forgot to attach it to the application email, or it was poorly connected to the paper application.
HOW TO PROCEED:
Your photo which meets the standards for ID photos can be delivered to our office by:

  • sending the photo and your birth certificate number to the following email address: operator@service.zcu.cz.

[editovat] Jiná karta v oběhu / Another card in use

The user submitted an application for the issuance of a JIS Card, but he/she already has one.
HOW TO PROCEED:
Please contact HelpDesk CIV.

[editovat] Nesouhlasí platba s typem karty / The payment for the issuance of a JIS card does not correspond to its type

YIf you paid an incorrect fee for the issuance of your JIS Card, please contact HelpDesk CIV.

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